Terms & Conditions
Details on company policy, shipping and returns.
Prices are in USD and includes shipping to anywhere in North America, except Hawaii, Alaska, Puerto Rico. Prices may change at any time. Once the order is taken, Bois & Design requires a 50% deposit paid via visa, mastercard, certified check, paypal. Then the final 50% deposit before the table leaves Trois-Rivières, Qc.
Bois & Design uses many different shipping companies, depending of the need and destination. We take care of all paperwork to cross the border. There are no hidden fees.
Bois & Design usually never accepts returns except under special conditions since every piece of furniture is custom made.
Bois & Design will ship in accordance with customer instructions whenever possible. If not specified, Bois & Design will exercise its best judgement in selecting a carrier. Also, Bois & Design takes care of all customs paperwork.
All orders must have the client signature on the previously received quote and emailed to: firstname.lastname@example.org
or faxed to Bois & Design: 1.888.374.4201
Bois & Design is not liable for duplications if an order is both faxed and emailed. Orders should include the quote number, sizes, type of wood, slab number, legs type, shipping instructions.
All orders are subject to final acceptance by the Bois & Design office in Trois-Rivières, Quebec.
Samples of different species of wood are available upon request. The samples may vary in colour and shape from your final product.
We offer free shipping to anywhere in North America except Hawaii, Alaska and Puerto Rico.
CHANGES AND CANCELLATIONS
All reasonable requests for changes in orders will be honored if received in writing prior to the time the slab is cut and in time to make the change.
Bois & Design reserves the right to charge for labor and administrative costs for order changes.
Bois & Design
3410, Gene H. Kruger
Trois-Rivières, Qc, G9A 4M3
The utmost care is used in packing and shipping.
Our liability ceases when the carrier issues a clear receipt to Bois & Design, which is an acknowledgement by the transportation company that the shipment has been received by them in good condition.
Damaged merchandise should not necessarily be refused but written exception should be made on the bill of lading and an immediate inspection.